Terms Of Booking

By booking treatment with James Greenaway Complementary Health, you agree to the following Terms


Cancellation Policy

I understand that sometimes events can happen where you may be unable to attend your session, please give at least 24 hours notice if you wish to cancel the appointment. If less than 24 hours notice is given, you will be charged a cancellation fee of £13, and you may also not be able to make a future appointment.

Time Keeping

Please allow enough time to get to the therapy centre for your appointment. If you arrive more than 20 mins late i may not be able to see you due to the amount of time i would have before the next client is due in.

Booking a Package

If you book a package, the total amount of the package is payable on your first session.

If, after the 1st session, in the unlikely event that you don't like Hypnotherapy or Reiki, you can cancel the plan after the first or 2nd session and you will be refunded for the sessions that you have not received based on the package price, for example;-

The weight loss package is £225 for the 4 sessions. Divide the £225 by 4 gives £56.25 per session. If you have had 1 session, i will deduct £56.25 from the £225 and refund you £168.75. If you have had 2 sessions, i will deduct £112.50 from the total package price and refund the difference etc.

Client Confidentiality

The confidentiality of ALL of my clients is of paramount importance. Your details and therapy notes are kept secure at all times and only the therapist has access to this. Your details are not passed onto any third parties. Anything you say to me within the session is kept confidential, so please be as open and as honest about your problem as you can.


Full payment for any session is due at the time of therapy to the therapist after the session. I accept Cash, Credit/debit card, (you can pay online if you wish but this needs to be before the session - please ask for details)

Treatment Guarantee

Although Hypnotherapy & Reiki are very powerful and successful, and i do my best to solve your problems, I cant guarantee that i will cure your problem.

No refunds will be given for sessions you have had, if, in the unlikely event you haven't seen any change.

Drop us a line!

James Greenaway Complementary Health

The Bay Therapy Centre

21 Trent Boulevard

Lady Bay

West Bridgford




Open today

09:00 – 17:00